Lifetime Warranty Policy

Last Updated

26 April 2025

Diving Swan Lifetime Warranty

Every Diving Swan piece is thoughtfully crafted and plated to last. Our Lifetime Warranty is our promise to you — so you can wear your favorite jewelry, every day, without worry.

We offer a Lifetime Warranty on the plating of all our demi-fine jewelry. If you notice tarnishing or fading of plating, we’ve got you covered.

How to Claim Your Warranty

If you need to make a claim, here’s how:

1. Take a clear photo of the affected item
2. Email us at Contact@divingswan.com with:
   1. Your Order ID
   2. A photo of the product
   3. A short description of the issue
3. Self-ship the product to our returns address (shared upon email confirmation)
4. Once we receive and verify your item, we’ll issue store credit based on the age of the product.

Credit Structure

Time Since Purchase	Store Credit (% of Invoice Value)
0–6 Months	50%
6–12 Months	25%
After 12 Months	15%

Credits are valid for 6 months from the date of issue and can be redeemed on future purchases.

What Isn’t Covered Under Warranty

While our Lifetime Warranty covers plating concerns, it does not apply to:

• Physical damage caused by force, drops, or snagging
• Discoloration or wear resulting from prolonged exposure to chemicals, sweat, or moisture
• Any jewelry that has been modified or repaired outside of Diving Swan's quality process
• Missing stones, crystals, or embellishments that have detached due to impact or improper storage
• Items marked under limited editions, custom designs, or artisan hand-finished collections

Jewelry Care Tips

Our demi-fine jewelry is made for daily wear, but to keep your pieces shining longer, we suggest:

• Store in a dry pouch or box after use
• Avoid contact with perfume, sweat, or harsh chemicals
• Gently clean with a soft dry cloth

Breakage Support Policy

Even in case of accidental breakage:

• You’re eligible for 15% of the product value as Diving Swan Store Credit for first year.
• This credit is redeemable for 6 months online at www.divingswan.com

Have Questions?

Need help with your warranty or unsure if your piece is covered?

Email us at contact@divingswan.com
We typically respond within 24–48 business hours.