Return, Exchange & Refund Policy
Effective Date
26 April 2025
Return Window & Eligibility
You may initiate a return within 48 hours of receiving your delivery if:
- The product arrived damaged, incorrect, or in unsatisfactory condition.
- A Return fee of 150 Rs would be charged to cover some part of logistics cost.
Returns are accepted only when:
- The product is unused, unworn, and in its original condition.
- The product hasn't got BOGO (Buy 1 Get 1 Free) offer attached to it. For product with BOGO only exchange is applicable.
- Tags, packaging, and jewellery box are intact.
- Kindly note that an unboxing video is required for us to review any claims of missing items. Please make sure to record the package from the moment it is sealed until fully opened.
- The request is made via your Diving Swan account (requests via email, chat, or phone are not accepted).
How to Request a Return or Exchange
- Log in to your account at www.divingswan.com.
- Navigate to My Orders and select the item.
- Choose Return or Exchange.
- Submit your request for return within 48 hours of delivery. Submit your request for exchange within 96 hours of delivery.
We will initiate a reverse pickup from your location (where serviceable).
Note: We accept return requests only once per item. If pickup fails, you must self-ship and share the courier receipt.
When Will You Need to Self-Ship?
If your area is not eligible for reverse pickup, or if the pickup attempt is missed:
- You will need to courier the product back to our returns centre.
- Take a photo or obtain a receipt — this is required in case the package is lost in transit.
- We’ll share the return address over email once your request is approved.
Refunds – How & When
Refunds are processed only after the product clears our quality check at the warehouse. Refunds are provided in form of DivingSwan Store Credit.
Partial Returns & Order-Wide Discounts
If your order had a discount applied (e.g., Buy 2, Get 10% Off) and you return only part of the order:
- The refund will be recalculated based on the new order value
- Discounts will be adjusted accordingly in your final refund
Exchange Policy – Valid for 4 Days
Need a different product or size? We’ve got you.
- You can raise an exchange request within 4 days of delivery.
- Your replacement will be shipped within 2–4 business days of receiving the original item.
- Only one exchange per order is permitted.
- An Exchange fee of 150 Rs would be charged to cover some part of logistics cost.
Exchanging with Price Differences
- Higher value replacement? We’ll send you a credit coupon equal to the returned product’s value. You can use this while placing your new order and pay the balance online.
- Lower value replacement? We’ll ship the product and issue the balance as Diving Swan credit, valid for 6 months.
Items Not Eligible for Return/Exchange
We do not accept returns or exchanges for:
- Products that show physical wear, scratches, or damage.
- Customized or made-to-order pieces.
- Returns initiated after 48 hours of delivery.
- Items labeled non-returnable on the product page.
- Jewellery that has been altered or repaired externally.
Why Do We Offer Store Credits?
Store credits allow us to process your requests faster, especially in partial returns or delayed shipments. They can be applied to any future order and remain valid for 6 months from issue.
Need Help with Your Return?
For any support, write to us at contact@divingswan.com.
Please include:
- Your Order ID
- A brief description of the issue
- Clear photos & video of the product