Shipping Policy

Last Updated

26 April 2025

How Soon Will My Order Be Shipped?

• All ready-to-ship products are dispatched within 24–48 working hours.
• For pre-order or made-to-order items, the timeline may vary and will be mentioned on the product page.
• You’ll receive a tracking link via email or SMS once your order is dispatched.

Shipping Within India

• Free shipping on all prepaid orders — no minimum cart value!
• Delivery takes 3–5 working days depending on your location.
• Cash on Delivery (COD) available for eligible pin codes.
• You’ll be notified at every step via email or SMS updates.
  

Safe, Secure & Beautiful Packaging

We put extra care into our packaging to ensure your jewelry reaches you safely. But if your order arrives in a damaged box, or looks tampered with, please:

• Don’t accept the delivery
• Take a quick photo of the package
• Email us at contact@divingswan.com with your Order ID

We’ll immediately arrange a free replacement, no questions asked.

How Can I Pay?

We support all major payment options:

• UPI, Net Banking
• VISA, MasterCard, RuPay
• Razorpay Gateway for Credit/Debit Cards
• International Cards (charged in INR)
• Cash on Delivery for select Indian pin codes

Your payments are 100% secure and encrypted.

When Will I Need to Self-Ship a Return?

Sometimes, our courier partners may not offer a reverse pickup at your location. In that case:

• Please reach out to us at contact@divingswan.com
• We’ll guide you to self-ship your item to our warehouse
• You’ll be reimbursed for the shipping charges as per our Returns, Exchange and Refunds policy

Possible Delivery Delays

We try our best to meet every timeline, but there may be unexpected delays due to:

• National holidays or regional lockdowns
• Courier partner backlogs
• Remote delivery locations

We’re just an email away if you need support, updates, or just peace of mind.

Need Help?

Still have questions about your shipment or delivery status?

Email us anytime at contact@divingswan.com 
Our customer care team usually replies within 24 hours on business days.